Support
Help with any app or website built by Ezee Digital Solution. Tell us what went wrong and we will get back to you — our target is a first reply within one business day.
Email support
The fastest route for app problems, account issues and bug reports.
Response times
First reply within 1 business day. Monday to Friday, excluding public holidays.
Tell us what happened
The more of these details you can give us, the faster we can reproduce the issue and fix it. If you are not sure about something, leave it blank and send anyway.
- App or website name
- Device model and operating system version
- App version, from the app’s Settings or About screen
- What you expected to happen, and what actually happened
- A screenshot or screen recording, if you have one
Support request
Frequently asked
How do I report a bug in one of your apps?
Email support@ezeemm.com with the app name, your device model, the operating system version, the app version (usually shown on the app’s Settings or About screen), and what you were doing when the problem happened. A screenshot or screen recording helps enormously.
How quickly will I get a reply?
We aim to send a first human reply within one business day. Business days are Monday to Friday, excluding public holidays. Complex issues may take longer to resolve, but we will keep you updated rather than going quiet.
I forgot my password / cannot sign in.
Use the “Forgot password” link on the app’s sign-in screen first. If the reset email does not arrive, check your spam folder, then contact support from the email address on the account so we can verify you.
How do I delete my account and my data?
See our account and data deletion page. You can delete your account from inside the app where that option exists, or submit a written request and we will action it.
What data does the app collect?
Each app’s collection is described in our privacy policy, and summarised on its store listing under Data safety on Google Play and App Privacy on the App Store.
I was charged and I want a refund.
Purchases and subscriptions made inside an app are processed by Apple or Google, not by us, so refunds are handled by the store. Request one at reportaproblem.apple.com for iOS, or through Google Play’s order history for Android. Tell us as well and we will support your request where we can.
How do I cancel a subscription?
On iOS: Settings › your name › Subscriptions. On Android: Google Play › profile icon › Payments & subscriptions. Cancelling stops future renewals; the current period runs to its end.
Do you build apps for other companies?
Yes. We design, build and publish applications for clients on both stores — under our account or theirs. See services or get in touch.
Still stuck?
Email us and a person will read it. We answer every message, including the ones that turn out not to be our fault.