Privacy policy
How Ezee Digital Solution collects, uses, shares and protects personal information across our website and the applications we publish.
This policy explains what personal information Ezee Digital Solution collects, why we collect it, who we share it with and what you can do about it. We have tried to write it in plain language rather than legal boilerplate.
1. Who we are
Ezee Digital Solution (“Ezee Digital Solution”, “we”, “us”, “our”) develops, publishes and supports mobile and web applications. For the purposes of the EU and UK General Data Protection Regulation, we act as the data controller for personal data collected through this website and through the applications we publish under our own developer accounts.
Where we build an application that is published under a client’s own Apple Developer or Google Play account, that client is the controller for the data their app collects and their own privacy policy applies; we act as a data processor on their instructions.
| Controller | Ezee Digital Solution |
|---|---|
| Registered address | [Add your registered business address] |
| Privacy contact | privacy@ezeemm.com |
| General contact | contact@ezeemm.com |
2. What this policy covers
This policy applies to:
- this website, ezeemm.com, and every page on it;
- the mobile and web applications published by Ezee Digital Solution; and
- email, forms and other correspondence you send us.
It does not cover third-party websites or services we link to, or applications published by our clients under their own developer accounts. Where an individual application collects data beyond what is described here, that difference is disclosed in the app itself and on its store listing — under Data safety on Google Play and App Privacy on the Apple App Store.
3. Information we collect
3.1 Information you give us
- Contact details — your name, email address, company name, phone number and anything else you choose to include when you contact us or request support.
- Account information — where an app offers accounts: your email address or sign-in identifier, a display name, and a securely hashed password or a token from the sign-in provider you chose (for example Sign in with Apple or Google Sign-In). We never receive or store your password for those providers.
- Content you create — the data you enter into an app, such as notes, entries, uploads or preferences.
- Support correspondence — the messages, screenshots and diagnostic files you send us when you report a problem.
3.2 Information collected automatically
- Device and technical data — device model, operating system version, app version, language, region, screen size and similar technical attributes.
- Log and diagnostic data — crash reports, error traces and performance measurements used to find and fix faults.
- Usage data — which screens or features are opened and general interaction patterns, in aggregate, to understand what needs improving.
- Identifiers — an app-generated installation identifier and, only where an app uses them and you have consented, an advertising identifier (Apple IDFA or Android Advertising ID).
We do not collect precise location, contacts, photos, microphone or camera data unless a specific app feature requires it, that app asks for your permission first, and you grant it. You can withdraw any such permission at any time in your device settings.
3.3 Payment information
Purchases and subscriptions made inside an app are processed by Apple or Google. We receive confirmation that a purchase occurred and its status — we never receive your full card number or billing details. For invoiced client work, payment details are handled by our bank or payment provider.
3.4 Sensitive data
We do not seek to collect special-category data (such as health, biometric, religious or political information). Please do not send it to us in support messages unless an app explicitly asks for it and explains why.
4. How we use your information
We use personal data only for the purposes below.
| Purpose | Typical data |
|---|---|
| Providing the app or website and the features you ask for | Account details, content you create, device data |
| Creating and securing accounts, and preventing abuse or fraud | Sign-in identifiers, device and log data |
| Responding to support requests and correspondence | Contact details, support messages, diagnostics |
| Diagnosing crashes and improving stability and performance | Crash reports, log and usage data |
| Understanding which features are used, in aggregate | Usage data, installation identifier |
| Processing purchases, subscriptions and refunds | Purchase confirmations from Apple or Google |
| Sending service messages (for example a security or outage notice) | Email address |
| Sending marketing email, where you asked to receive it | Email address, name |
| Meeting legal, tax and accounting obligations | Transaction and correspondence records |
We do not sell your personal data, and we do not share it for cross-context behavioural advertising.
5. Legal bases (EEA and UK)
If you are in the European Economic Area or the United Kingdom, we rely on the following legal bases under Article 6 of the GDPR:
- Performance of a contract — to give you the app or service you signed up for, and to provide support.
- Legitimate interests — to keep our products secure and working, to fix faults, to understand aggregate usage, and to run our business. We balance these against your rights and interests.
- Consent — for optional analytics and advertising identifiers, marketing email, and access to device features such as the camera or location. You may withdraw consent at any time, without affecting processing carried out before you withdrew it.
- Legal obligation — where we must keep records for tax, accounting or regulatory reasons.
6. Who we share information with
We share personal data only with service providers that help us operate, and only to the extent they need it. Each is bound by a contract that restricts their use of the data to our instructions. The categories are:
| Category | Purpose | Examples |
|---|---|---|
| Cloud hosting & databases | Running the service and storing data | Amazon Web Services, Google Cloud, Firebase |
| Crash & performance monitoring | Detecting and fixing faults | Firebase Crashlytics, Sentry |
| Analytics | Aggregate product usage | Google Analytics, Firebase Analytics |
| Push notifications | Delivering messages you opted into | Apple Push Notification service, Firebase Cloud Messaging |
| App distribution & billing | Store delivery, purchases, subscriptions | Apple App Store, Google Play |
| Email & support tooling | Answering your messages | Our email provider |
We may also disclose personal data:
- where we are legally required to, or to respond to a valid legal request;
- to establish, exercise or defend legal claims;
- to protect the rights, safety or property of our users, the public or us; and
- to a buyer or successor in connection with a merger, acquisition or sale of assets — in which case we will notify you and this policy will continue to apply until replaced.
7. Analytics, advertising and cookies
7.1 This website
This website is a static site. It sets no advertising or tracking
cookies. Your theme preference (light or dark) is stored locally in your own
browser using localStorage; it never leaves your device and we cannot
read it. Web fonts are requested from Google Fonts, which means your browser contacts
Google’s servers and your IP address is visible to them — see
Google’s privacy
policy. If we later add analytics or cookies, we will update this section and,
where required, ask for your consent first.
7.2 Our apps
Where an app includes analytics or advertising, it will ask for your permission on first launch, in line with Apple’s App Tracking Transparency framework and Google Play’s advertising ID policy. You can decline, and the app will continue to work. You can change your mind later:
- iOS — Settings › Privacy & Security › Tracking.
- Android — Settings › Privacy › Ads, where you can delete or reset your advertising ID.
8. How long we keep information
| Data | Retention |
|---|---|
| Account data and content you create | Until you delete your account, then removed within 30 days |
| Support correspondence | Up to 24 months after the request is closed |
| Crash and diagnostic logs | Up to 90 days |
| Aggregate, non-identifying usage statistics | Indefinitely — these cannot identify you |
| Transaction and invoice records | As long as tax and accounting law requires, typically 6–7 years |
| Encrypted backups | Rolling window, overwritten within 90 days |
When a retention period ends, data is deleted or irreversibly anonymised. See account and data deletion for how to ask us to delete your data sooner.
9. How we protect information
- Data is encrypted in transit using TLS, and encrypted at rest by our hosting providers.
- Passwords, where we hold them, are stored only as salted hashes — never in a readable form.
- Access to production systems is restricted to the staff who need it, protected by multi-factor authentication, and reviewed periodically.
- We keep dependencies patched and monitor for known vulnerabilities.
No system is perfectly secure. If a breach affects your personal data and is likely to present a risk to your rights, we will notify you and the relevant supervisory authority as required by law — within 72 hours of becoming aware, where the GDPR applies.
10. Your rights and choices
10.1 Everyone
Whatever your location, you may:
- ask us what personal data we hold about you and receive a copy;
- ask us to correct anything inaccurate;
- delete your account and personal data;
- unsubscribe from marketing email using the link in any such email;
- withdraw a device permission or tracking consent in your device settings.
10.2 EEA and UK residents
You additionally have the rights to restriction of processing, to object to processing based on legitimate interests, and to data portability. You may lodge a complaint with your national data protection authority — in the UK, the Information Commissioner’s Office at ico.org.uk. We would appreciate the chance to address your concern first.
10.3 California residents
Under the CCPA as amended by the CPRA you have the rights to know, delete, correct and to opt out of the sale or sharing of personal information, and not to be discriminated against for exercising them. We do not sell or share personal information as those terms are defined by the CCPA, and we do not knowingly process the personal information of anyone under 16 for those purposes.
10.4 How to exercise your rights
Email privacy@ezeemm.com from the address associated with your account, or use the deletion request form. We may ask for information to verify your identity — we use it only for that purpose. We respond within 30 days, and will tell you if we need longer because a request is complex. Exercising these rights is free unless a request is manifestly unfounded or excessive.
11. Children’s privacy
Our services are intended for general audiences and are not directed to children under 13 (or the higher minimum age that applies where you live). We do not knowingly collect personal data from children under that age.
Where an app is offered in Google Play’s Families programme or the App Store’s Kids Category, it complies with the additional requirements those programmes impose — including COPPA in the United States, no behavioural advertising, and no collection of persistent identifiers for advertising purposes.
If you believe a child has given us personal data, contact privacy@ezeemm.com and we will delete it promptly. A parent or guardian may request access to, correction of, or deletion of their child’s data, and may refuse further collection.
12. International data transfers
We and our service providers may process personal data in countries other than your own, including the United States. Where data is transferred out of the EEA or the UK, we rely on an adequacy decision or on the European Commission’s Standard Contractual Clauses (with the UK Addendum where relevant), together with additional technical and organisational safeguards. You may request a copy of the relevant safeguards from privacy@ezeemm.com.
13. Third-party links and services
Our website and apps may link to services we do not control — including the Apple App Store and Google Play. Their handling of your data is governed by their own policies:
We are not responsible for the content or privacy practices of those services.
14. Changes to this policy
We may update this policy as our products or the law change. The “last updated” date at the top always reflects the current version. If a change materially affects how we use your personal data, we will give you prominent notice — by email or in the app — before it takes effect, and seek your consent where the law requires it. Continued use after a change takes effect means you accept the updated policy.
15. How to contact us
For anything in this policy, including requests about your data:
| Privacy enquiries | privacy@ezeemm.com |
|---|---|
| General enquiries | contact@ezeemm.com |
| Support | support@ezeemm.com |
| Post | Ezee Digital Solution, [Add your registered business address] |
We aim to acknowledge every privacy enquiry within one business day.